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Help Center
Installation
Having trouble installing or setting up the app? Check our Installation Guides, or contact us directly for assistance.
Activation
Haven’t received your activation details after subscribing? Contact us directly via WhatsApp and we’ll send your login details.
Technical Support
Experiencing technical issues while watching (buffering, errors…)? Our support team responds quickly via WhatsApp.
Billing & Payment
For any questions about payment methods or invoice issues, contact us directly via WhatsApp.
Renewal
To renew your subscription, contact us via WhatsApp before your current plan expires to ensure uninterrupted service.
FAQ
Check our Frequently Asked Questions page for quick answers to the most common questions.
Contact Support
Our support team is available and responds quickly — even during issues.
Quick fixes for the most common problems
- Buffering or freezing — 12 fixes, in order of likelihood (Ethernet, 5 GHz, buffer size, decoder, DNS, VPN).
- Login fails / “invalid credentials” — paste the server address including the port, never retype; check the expiry date and the number of devices in use. M3U vs Xtream Codes.
- Black screen with sound — switch the decoder to Exo Player or VLC in the app’s player settings.
- Empty TV guide — wait 2–3 minutes and refresh; with M3U add the EPG link manually.
- App crashes or is slow — clear the app cache, restart the device, update the app; on Fire Stick remove unused apps.
- Channel works in one app but not another — different decoders; try the other player. Apps & players.
Setup guides
Fire Stick · Samsung & LG Smart TV · Android TV box · Apple TV · iPhone & iPad · IPTV Smarters · All installation guides
Could not fix it? Message us on WhatsApp with your device, the app and the channel name, and we will sort it out with you.